Vehiculo Logistics Inc. (“Vehiculo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and the rights available to you.
1. Who We Are
Vehiculo Logistics Inc. provides dealership vehicle logistics and delivery coordination services in Canada. We act as the party responsible for the personal information described in this policy. If you have questions, you may reach us through our Privacy Request page or the contact details published on our website.
2. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Name
- Telephone number
- Email address
- Company or dealership name
- Pickup and delivery information (addresses, locations, timing)
- Vehicle information
- Booking and inquiry information
- Customer communications and correspondence
- Photographs and vehicle condition documentation
- Electronic signatures
- GPS or route information, where used to coordinate a delivery
- Browser information, device information, and IP address
- Form-submission details and related metadata
3. How We Collect Personal Information
We collect personal information directly from you when you submit a form, request a quote, book a delivery, or communicate with us. We may also collect information automatically through your use of our website (for example, IP address and device information), and from our dealership partners and authorized service providers where necessary to coordinate a delivery you have requested.
4. Why We Collect and How We Use It
We use personal information for the following purposes:
- Responding to inquiries and providing quotes
- Scheduling and coordinating transportation and delivery
- Managing dealer inquiries and partnerships
- Dispatch and transportation coordination
- Customer communication and delivery updates
- Safety and insurance administration
- Fraud prevention and security
- Legal and regulatory compliance
- Improving our services
- Marketing communications, only where we have your consent
5. Consent
We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. When you submit a request, you provide consent for the operational communications reasonably necessary to respond to and fulfill that request. Marketing communications are optional and require separate, express consent, which you may withdraw at any time.
6. When We May Disclose Personal Information
We may disclose personal information to our employees, contractors, dealership partners, and authorized service providers who need it to deliver the services you request, and where required or permitted by law (for example, in response to a valid legal request, or to protect our rights, safety, or property). We do not sell your personal information.
7. Service Providers and Technology Categories
We rely on third-party service providers and technology categories to operate. These may include:
- Hosting and cloud infrastructure providers
- Database providers
- Form-processing and communications providers
- Dispatch and transportation coordination software
- Analytics providers (only where you have consented — see our Cookie Policy)
- Fraud-prevention providers
We only engage service providers subject to appropriate confidentiality and data-protection obligations.
8. Cross-Border Storage and Processing
Some of our service providers may store or process personal information in Canada or in other jurisdictions. Where personal information is processed outside of Canada, it may be subject to the laws of those jurisdictions, including lawful access by government authorities. Where a storage location cannot be confirmed, information may be processed by service providers in Canada or other jurisdictions and may be subject to local laws.
9. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy or as required by law. Active booking and inquiry information is retained while needed to respond, provide service, administer the relationship, or resolve disputes. Commercial and transaction records may be retained where required for legal, insurance, contractual, accounting, safety, or regulatory purposes. Unconverted leads are not retained indefinitely without a documented reason. Information no longer reasonably required is deleted, anonymized, or securely archived, subject to any applicable legal holds.
10. Security Safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encrypted transport (HTTPS), access controls, authenticated administrative access, and secure session handling. No method of transmission or storage is completely secure, but we work to protect your information against loss, misuse, and unauthorized access.
11. Cookies and Tracking Technologies
We use strictly necessary cookies to operate the website. Non-essential analytics and session-replay technologies do not load until you provide consent through our cookie banner. You can change your choices at any time using the “Cookie Preferences” link in the footer. See our Cookie Policy for full details.
12. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information
- Withdraw consent, including withdrawing marketing consent
- Request information about how your data is used
To exercise these rights, please use our Privacy Request page. We may need to verify your identity before responding. Withdrawing consent for operational communications may prevent us from completing your requested services.
13. Complaints
If you have a concern about how we handle your personal information, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.